Trauma-informed approaches for co-designing digital tools with victims of terrorism.

 Problem Statement 

Many tools for communities in crisis are built for survivors rather than with them. This misses an opportunity to benefit from the lived experiences and expertise of victims of terrorism to cocreate tools that are safe, used, and useful. Finding ways to co-design tools with the individuals and communities most affected by terrorism safely, respectfully, and effectively is essential to improving digital support services offered by governments, service providers, industry, and nongovernmental organizations.

 Toward Community-Led Design 

As discussed in the Gap Analysis of Digital Tools to Support Victims of Terrorism, both the humanitarian and the tech sectors are increasingly recognizing the need to move beyond simple "user testing" and toward Community-Led Design. This shift recognizes that participation is a prerequisite for success and a potential pathway to healing for beneficiaries. There is a spectrum of possible engagement, from user-centered design to full co-production. Traditional standards, such as the SAMHSA principles of trauma-informed care (safety, trust, and peer support), remain relevant and can be adapted into frameworks for the design, development, deployment, and evaluation of digital tools. 

Core Questions for the Working Group 


To establish a roadmap for trauma-informed, integrated design, this working group will address questions such as: • What are some shared elements and considerations for "inclusive co-design" that are trauma-informed and victim-centric? • What are the main barriers to co-design with individuals and communities affected by terrorism, and how can these be overcome? • How do we protect participants who are victims of terrorism from further trauma or harm throughout the tool design process? • What standards and considerations should guide developers seeking to integrate victims’ voices into different phases of the product design cycle, including problem definition, scoping and design, development and testing, and launch and governance?




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